REFUNDS & EXCHANGES

To be eligible for a return, your item must be in original packaging, unused and in the same condition that you received it. Smitten Pets vouchers and sale items cannot be returned. When your return is received within 7 days of delivery and inspected, we will send an email to notify you if your refund has been accepted.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping expensive items, you should consider using a track-able shipping service or purchasing shipping insurance. It is rare for items to go missing, but we just cannot guarantee that we will receive your return.